Because our products are digital and delivered instantly, all sales are generally final once the download has been accessed.
If something is genuinely wrong — a duplicate charge, a download that will not open, or a product that is materially not as described — contact us within 14 days and we will make it right, including a refund where appropriate.
Where consumer law in your country grants you additional rights, those rights remain unaffected by this policy.
Email studios@legacyegerie.com with your order details and we will respond promptly.