Knowing the principle does not produce the sentence. Under pressure, people do not compose. They retrieve. Volume III gives you the words to retrieve: short, plain scripts for 35 of the hardest moments at work, written to be opened in the four minutes before a meeting.
Get the PlaybookOr all three volumes for $49.99 →Interrupted, talked over, condescended to, or watching someone else take credit for your idea.
Asking for a raise, a promotion, resources, more time, or a seat in the room.
To extra work, to your manager, to an impossible deadline, and to a peer.
Bad news, your own mistake, critical feedback, and disagreeing with someone senior in public.
Introductions, small talk with someone very senior, compliments, and the weakness question.
A tone, an overstep, being asked to take the notes again, and remarks you should not have to hear.
Negotiating an offer, public criticism, an unexpected performance conversation, and resigning.
What is happening, what to say, why it works, what to say if they push, how to handle it in writing, and the one thing to avoid.
Learn the three situations that come up most for you, and keep the rest here until you need them.
$27.99Get the Playbook